job description
Join ABP Tower Sdn Bhd as an Administrative Assistant & Reservation Specialist in the vibrant heart of Bali! This dynamic role combines front desk operations with reservation management, ensuring seamless guest experiences in a fast-paced, professional environment.
As the first point of contact for visitors, clients, and partners, you will play a pivotal role in maintaining the company’s reputation for excellence. Your organizational skills and attention to detail will drive efficiency in handling inquiries, bookings, and administrative tasks. This is an exceptional opportunity for a proactive individual to grow within the real estate and property sector while enjoying Bali’s unique work-life balance.
We offer a competitive salary, a collaborative work culture, and the chance to contribute to high-impact projects in one of Southeast Asia’s most exciting markets.
Responsibility
- Manage front desk operations, including greeting visitors, answering phone calls, and directing inquiries to the appropriate departments.
- Handle reservation requests, confirm bookings, and maintain accurate records in the company’s management system.
- Coordinate meeting room schedules, prepare agendas, and ensure all logistical arrangements are in place.
- Process and distribute incoming/outgoing mail, packages, and documents with confidentiality and efficiency.
- Assist in preparing reports, presentations, and correspondence for senior management.
- Monitor office supplies inventory and place orders as needed to maintain seamless operations.
- Provide exceptional customer service to guests, clients, and internal teams, resolving issues promptly and professionally.
- Support ad-hoc administrative tasks and special projects as assigned by the management team.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Proven experience (1-2 years) in administrative support, front desk operations, or reservation management.
- Excellent communication skills in English (written and verbal); proficiency in Indonesian is a plus.
- Strong organizational abilities with a keen eye for detail and multitasking.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with reservation/CRM software.
- Customer-focused mindset with a professional and friendly demeanor.
- Ability to work independently and collaboratively in a fast-paced environment.
- Prior experience in real estate, property management, or hospitality is highly advantageous.