job description
Join our dynamic team as an Administrative Assistant specializing in WhatsApp Business management and customer support in the vibrant heart of Bali. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and are committed to delivering exceptional service.
As the first point of contact for our clients, you will play a pivotal role in maintaining seamless communication, resolving inquiries, and ensuring customer satisfaction. Your ability to manage real-time chat responses, even during irregular hours, will be key to our operational success. This position offers a unique opportunity to contribute to a growing business while enjoying the work-life balance that Bali’s tropical setting provides.
If you are a proactive, tech-savvy individual with a passion for organization and customer engagement, we invite you to apply and become an integral part of our team.
Responsibility
- Manage and operate WhatsApp Business accounts, ensuring prompt and professional responses to all customer inquiries.
- Monitor and engage with customers across multiple platforms, including chat, discussions, and comments, with a focus on 24/7 availability for urgent matters.
- Maintain accurate records of customer interactions, transactions, and follow-ups using digital tools.
- Coordinate administrative tasks, including scheduling, data entry, and document management.
- Resolve customer complaints or issues efficiently, escalating complex cases to the appropriate team when necessary.
- Develop and implement strategies to improve response times and customer satisfaction metrics.
- Assist in preparing reports and summaries of customer feedback for management review.
- Stay updated on product/service knowledge to provide accurate and helpful information to clients.
Qualifications
- Proven experience in administrative support, customer service, or a related field (minimum 1-2 years).
- Excellent written and verbal communication skills in English and Indonesian.
- Proficiency in using WhatsApp Business, CRM software, and Microsoft Office/Google Workspace.
- Strong organizational and time-management skills, with the ability to handle multiple tasks under tight deadlines.
- High attention to detail and problem-solving abilities.
- Flexibility to work irregular hours, including evenings and weekends, as needed.
- A customer-centric mindset with a passion for delivering exceptional service.
- Based in or willing to relocate to Bali (Canggu, Ubud, Denpasar, or surrounding areas).