job description
Are you a detail-oriented and proactive professional with a passion for delivering exceptional customer service? Private Advertiser is seeking a skilled Administrative Assistant to join our dynamic team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). In this role, you will play a pivotal part in ensuring smooth office operations while providing top-tier support to our clients and internal teams.
As the first point of contact for customer inquiries, you will handle complaints with professionalism, resolve issues efficiently, and follow up to ensure complete satisfaction. Your organizational skills will shine as you manage schedules, coordinate meetings, and maintain accurate records. This position offers a unique opportunity to grow in a fast-paced environment while contributing to the success of a forward-thinking company.
If you thrive in a collaborative setting, possess strong communication skills, and are eager to take on diverse administrative challenges, we’d love to hear from you. Join us in Bali and become part of a team that values excellence, innovation, and work-life balance.
Note: This is a full-time position based in Bali, with potential for hybrid work arrangements depending on business needs.
Responsibility
- Serve as the primary point of contact for customer inquiries, addressing complaints and providing timely, effective solutions.
- Manage and resolve customer issues by identifying root causes, offering alternatives, and ensuring follow-up until resolution.
- Coordinate office operations, including scheduling meetings, managing calendars, and organizing internal and external communications.
- Maintain accurate and up-to-date records of customer interactions, transactions, and administrative tasks.
- Assist in preparing reports, presentations, and documentation for internal and external stakeholders.
- Collaborate with cross-functional teams to streamline processes and improve customer satisfaction.
- Handle confidential information with discretion and adhere to company policies and procedures.
- Perform ad-hoc administrative tasks as needed to support the smooth functioning of the office.
Qualifications
- Proven experience as an Administrative Assistant, Customer Service Representative, or similar role.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Ability to multitask, prioritize workload, and work under pressure in a fast-paced environment.
- High level of attention to detail and organizational skills.
- Experience with CRM software or helpdesk tools is an advantage.
- Ability to work independently and as part of a team in a collaborative setting.