job description
Are you a detail-oriented professional with a passion for providing exceptional administrative and customer support? Private Advertiser is seeking a motivated Administrative Assistant to join our dynamic team in Bali, Indonesia. This role combines call center operations with office administration, offering a unique opportunity to contribute to a fast-paced, customer-focused environment.
In this position, you will play a key role in ensuring smooth daily operations by managing inquiries, coordinating schedules, and maintaining organized records. Your excellent communication skills and problem-solving abilities will be essential in delivering top-tier support to both internal teams and external clients. Whether you're handling phone calls, processing documentation, or assisting with data entry, your work will directly impact our efficiency and customer satisfaction.
Based in one of Bali’s vibrant hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work culture with opportunities for growth. If you thrive in a multitasking role and are eager to take on new challenges, we’d love to hear from you!
Responsibility
- Manage incoming and outgoing calls, emails, and live chat inquiries with professionalism and efficiency.
- Provide administrative support, including data entry, filing, and document preparation.
- Coordinate schedules, meetings, and appointments for team members and management.
- Maintain accurate records of customer interactions, transactions, and follow-ups.
- Assist in resolving customer complaints or issues, escalating when necessary.
- Prepare reports, presentations, and correspondence as required.
- Monitor office supplies and place orders to ensure adequate stock levels.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
Qualifications
- Proven experience as an Administrative Assistant, Call Center Agent, or similar role.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
- Strong organizational and time-management abilities with attention to detail.
- Ability to handle confidential information with discretion.
- Customer service-oriented mindset with a problem-solving approach.
- High school diploma or equivalent; Bachelor’s degree in Business Administration or related field is a plus.
- Familiarity with call center software or helpdesk systems is an advantage.