job description
Join Scalp Center Hair Regrowth as an Administrative and Customer Service Specialist and become a key player in delivering exceptional service and operational efficiency. This role offers a unique opportunity to blend administrative expertise with customer-centric support in a dynamic and growing industry.
Based in the vibrant regions of Bali, you will enjoy a supportive work environment with benefits such as additional leave, maternity leave, and opportunities for professional development and career advancement. If you are organized, detail-oriented, and passionate about customer satisfaction, we invite you to apply and grow with us.
Responsibility
- Manage daily administrative tasks, including scheduling appointments, maintaining records, and handling correspondence.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Coordinate with internal teams to ensure smooth operations and timely service delivery.
- Maintain accurate and up-to-date client databases and administrative files.
- Assist in the preparation of reports, presentations, and other business documents.
- Handle incoming calls and emails professionally and efficiently.
- Support marketing and promotional activities as needed.
- Ensure compliance with company policies and procedures.
Qualifications
- Minimum of 2 years of experience in administrative or customer service roles.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and basic office equipment.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a problem-solving attitude.
- Familiarity with CRM software is a plus.
- High school diploma or equivalent; additional qualifications in administration or business are advantageous.