job description
Join Outsourced Quality Assured Services Inc. as an Administration and Scheduling Officer in our dynamic hybrid work environment across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and more. This role is pivotal in ensuring the seamless delivery of Back2Work services by efficiently managing referrals, coordinating schedules, and maintaining administrative excellence.
As a key member of our team, you will play a critical role in optimizing workflows, enhancing client and stakeholder communications, and supporting operational efficiency. Your organizational skills and attention to detail will directly contribute to the success of our service delivery, ensuring timely and accurate processing of referrals and appointments.
This is a fantastic opportunity for a detail-oriented professional to thrive in a hybrid work model, balancing remote flexibility with on-site collaboration in Bali’s inspiring workspaces. If you are passionate about administration, scheduling, and driving operational success, we invite you to apply and be part of a team that values precision, efficiency, and innovation.
Responsibility
- Manage and process client referrals efficiently, ensuring accuracy and timeliness in all administrative tasks.
- Coordinate and maintain schedules for appointments, meetings, and service deliveries, optimizing time and resources.
- Liaise with internal teams, clients, and external stakeholders to facilitate smooth communication and service execution.
- Prepare and organize documentation, reports, and records to support operational and compliance requirements.
- Monitor and track referral statuses, follow-ups, and deadlines to ensure adherence to service level agreements (SLAs).
- Utilize administrative software and tools to streamline processes, improve data management, and enhance productivity.
- Assist in resolving scheduling conflicts or administrative issues, providing proactive solutions to maintain workflow continuity.
- Contribute to process improvements by identifying inefficiencies and recommending best practices for administrative and scheduling operations.
Qualifications
- Bachelor’s degree in Business Administration, Office Management, or a related field (or equivalent work experience).
- Proven experience (2+ years) in administrative support, scheduling, or a similar role, preferably in a service-oriented or corporate environment.
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively in a fast-paced setting.
- Excellent written and verbal communication skills in English, with a professional and client-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with scheduling or CRM software.
- High attention to detail, with a commitment to accuracy and confidentiality in handling sensitive information.
- Ability to work independently and collaboratively in a hybrid environment, demonstrating adaptability and problem-solving skills.
- Prior experience in the outsourcing, HR, or service delivery industry is a plus.