job description
Join PERSOL as an Admin & Customer Support Assistant in the vibrant heart of Bali! This is a unique opportunity to work with a leading utilities group, supporting critical operations while enjoying the island's dynamic lifestyle. You'll play a key role in processing utility applications, managing customer communications, and ensuring seamless administrative support.
Based in Canggu, this contract position offers a competitive salary of $2,600 – $2,800 per month, along with the chance to grow your career in a fast-paced, international environment. If you're organized, customer-focused, and ready to make an impact, we want to hear from you!
Why Apply?
- Work with a reputable global company in a stunning location.
- Gain valuable experience in utilities administration and customer service.
- Enjoy a flexible contract role with potential for long-term opportunities.
- Be part of a supportive team in one of Bali's most sought-after areas.
Apply now and take the next step in your career with PERSOL!
Responsibility
- Process utility applications efficiently and accurately in compliance with company policies.
- Manage customer inquiries via phone, email, and chat with professionalism and empathy.
- Maintain and update customer records in the company database.
- Coordinate with internal teams to resolve customer issues and escalate concerns as needed.
- Prepare and distribute administrative reports and documentation.
- Assist in organizing and scheduling meetings, appointments, and travel arrangements.
- Ensure timely follow-ups on pending applications and customer requests.
- Contribute to process improvements to enhance customer satisfaction and operational efficiency.
Qualifications
- Diploma or degree in Business Administration, Customer Service, or a related field.
- Proven experience in administrative support or customer service roles.
- Excellent communication skills in English (written and verbal).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with utility industry processes is a plus.