job description
Join Binajasa Sumber Sarana as an Account Support Coordinator and play a pivotal role in ensuring seamless client operations and administrative excellence. This position offers a unique opportunity to collaborate closely with Account Managers and internal teams to monitor performance, streamline account administration, and resolve operational challenges efficiently.
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you will contribute to maintaining strong client relationships while optimizing internal processes. Your organizational skills and attention to detail will drive operational efficiency and support business growth in a dynamic environment.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a passion for client success, this role is your chance to make a tangible impact in a well-established company.
Responsibility
- Monitor and analyze account performance metrics to ensure alignment with client expectations and company standards.
- Assist Account Managers in preparing reports, presentations, and client-facing documentation.
- Coordinate with internal teams (e.g., finance, logistics, customer service) to resolve operational issues promptly.
- Maintain accurate and up-to-date account records, including contracts, communications, and transaction histories.
- Proactively identify potential risks or inefficiencies in account management and propose solutions.
- Facilitate smooth onboarding for new clients, ensuring all administrative and compliance requirements are met.
- Act as a liaison between clients and internal departments to clarify requirements and expedite request fulfillment.
- Support the preparation of invoices, payment tracking, and financial reconciliations for assigned accounts.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
- Minimum 1-2 years of experience in account coordination, client support, or administrative roles.
- Strong organizational and time-management skills with the ability to handle multiple priorities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or ERP systems.
- Excellent communication skills in English (written and verbal) with a client-focused approach.
- Detail-oriented with a problem-solving mindset and the ability to work under tight deadlines.
- Experience in the logistics, trading, or service industry is a plus.
- Willingness to work in a contract-based role with potential for extension based on performance.