job description
Are you a natural communicator with a passion for bridging the gap between creative vision and client success? Joey Yap Group is seeking a dynamic Account Service Executive to join our high-performing team in Kuala Lumpur City Centre. In this pivotal role, you will serve as the primary liaison between our valued clients and our internal production teams, ensuring that project requirements are met with precision, creativity, and excellence.
We are looking for an organized, proactive professional who thrives in a fast-paced environment. You will be responsible for managing expectations, overseeing project timelines, and ensuring that our deliverable quality consistently exceeds client expectations. If you are an effective multitasker who excels at building lasting professional relationships, we want to hear from you.
Responsibility
- Act as the primary point of contact for clients, ensuring clear and consistent communication throughout the project lifecycle.
- Translate client objectives and requirements into actionable briefs for the internal production and creative teams.
- Manage project timelines and milestones to ensure all deliverables are completed on schedule and within scope.
- Proactively resolve project bottlenecks and manage client expectations regarding project updates and revisions.
- Conduct regular check-ins with clients to ensure satisfaction and identify potential upsell or growth opportunities.
- Collaborate with cross-functional departments to maintain brand consistency across all marketing assets.
- Prepare and present project status reports, campaign performance metrics, and post-project reviews to management.
Qualifications
- Bachelor’s degree in Mass Communications, Marketing, Business Administration, or a related field.
- Minimum 1-3 years of experience in account management, client services, or agency operations.
- Strong command of English and Bahasa Malaysia (written and spoken) to facilitate seamless communication.
- Excellent project management skills with the ability to juggle multiple accounts simultaneously.
- Proficiency in CRM software, Google Workspace, and Microsoft Office Suite.
- Strong interpersonal skills, emotional intelligence, and the ability to negotiate effectively.
- Detail-oriented mindset with a track record of meeting strict deadlines under pressure.