job description
Join Beawesome, Inc. as an Account Manager (BPO) in the vibrant heart of Bali! This is your chance to drive long-term client success, foster executive-level relationships, and innovate processes that elevate service delivery. In this dynamic role, you will serve as the primary liaison between our clients and internal teams, ensuring seamless operations, exceeding expectations, and contributing to sustainable growth.
Bali’s thriving business ecosystem offers a unique blend of professional opportunities and an unparalleled quality of life. Whether you're based in Canggu, Ubud, or Denpasar, you’ll be part of a forward-thinking team committed to excellence in Business Process Outsourcing (BPO). Your strategic insights and client-centric approach will be pivotal in maintaining account health, identifying upsell opportunities, and delivering data-driven solutions.
If you’re a results-driven professional with a passion for relationship management and process optimization, we’d love to hear from you. Apply today and take the next step in your career with a company that values innovation, collaboration, and impact.
Responsibility
- Manage and nurture long-term client relationships to ensure high satisfaction and retention rates.
- Drive account health by monitoring KPIs, addressing concerns proactively, and implementing improvement strategies.
- Collaborate with cross-functional teams (operations, sales, and support) to align on client deliverables and expectations.
- Identify and pursue upsell/cross-sell opportunities to expand account revenue and service offerings.
- Develop and present executive-level reports, insights, and recommendations to stakeholders.
- Lead process innovation initiatives to enhance efficiency, reduce costs, and improve service quality.
- Act as the primary point of contact for escalations, resolving issues promptly and professionally.
- Stay updated on industry trends and competitive landscapes to provide strategic guidance to clients.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Minimum of 3 years of experience in Account Management, BPO, or Client Success roles.
- Proven track record of managing enterprise-level accounts and driving revenue growth.
- Excellent communication, negotiation, and presentation skills in English.
- Strong analytical abilities with proficiency in data interpretation and reporting tools.
- Ability to work in a fast-paced, multicultural environment with a client-first mindset.
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Willingness to travel occasionally for client meetings or team collaborations.