job description
Join Antel Group Of Companies as an Account Management Supervisor and take the lead in driving client success in the vibrant business landscape of Bali, Indonesia. This pivotal role combines strategic account oversight with hands-on support for collections and Sales & Marketing operations, ensuring seamless client relationships and revenue growth.
As a key member of our dynamic team, you will oversee a portfolio of high-value accounts, fostering long-term partnerships while optimizing operational efficiency. Your expertise in client management and sales strategies will directly contribute to the company’s expansion in the region. Based in Badung—a hub for business and tourism—you’ll enjoy a collaborative work environment with opportunities for professional development in a fast-paced, results-driven setting.
If you are a proactive leader with a passion for client success and a track record in sales or account management, we invite you to apply and help shape the future of our growing organization.
Responsibility
- Oversee and manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
- Lead and mentor the account management team to achieve performance targets and operational excellence.
- Collaborate with the Sales & Marketing teams to develop and execute strategies for client acquisition and revenue growth.
- Monitor and support collections processes, ensuring timely payments and minimizing outstanding receivables.
- Analyze client data and market trends to identify opportunities for upselling, cross-selling, and service improvements.
- Act as the primary point of contact for escalated client issues, resolving conflicts and maintaining strong relationships.
- Prepare and present regular reports on account performance, financial metrics, and operational KPIs to senior management.
- Stay updated on industry best practices and competitive landscape to drive innovation in account management.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 5 years of experience in account management, sales, or client services, with at least 2 years in a supervisory role.
- Proven track record of managing client relationships and driving revenue growth in a B2B or B2C environment.
- Strong leadership, communication, and negotiation skills with the ability to influence stakeholders at all levels.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite, particularly Excel for data analysis.
- Excellent problem-solving abilities and a customer-centric approach to business.
- Familiarity with collections processes and financial reporting is a plus.
- Ability to work in a fast-paced, multicultural environment with a focus on Bali’s dynamic market.