job description
Join Tangent Solutions, Inc. as an Account Management Supervisor and lead a dynamic team in delivering exceptional client support and operational excellence. Based in the vibrant hub of Canggu, Bali, this role offers a unique opportunity to oversee account management functions while enjoying the island's inspiring work-life balance.
As a supervisor, you will drive team performance, ensure seamless client onboarding, and maintain high standards in terminal operations, billing, and service quality compliance. Your leadership will be pivotal in fostering strong client relationships and optimizing operational workflows.
If you are a results-driven professional with a passion for team leadership and client success, we invite you to apply and grow your career in one of Bali's most innovative work environments.
Responsibility
- Supervise and mentor a team of account managers to achieve performance targets and client satisfaction goals.
- Oversee client onboarding processes, ensuring smooth transitions and adherence to company protocols.
- Monitor and report on team performance metrics, identifying areas for improvement and implementing corrective actions.
- Coordinate terminal operations, ensuring compliance with documentation, billing, and service quality standards.
- Act as the primary point of contact for escalated client issues, resolving conflicts and maintaining strong relationships.
- Develop and implement strategies to enhance service delivery and operational efficiency.
- Collaborate with cross-functional teams to align account management practices with company objectives.
- Conduct regular training sessions to upskill team members and ensure adherence to best practices.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in account management, with at least 1 year in a supervisory role.
- Proven track record of leading teams and achieving performance targets in a client-facing environment.
- Strong analytical and problem-solving skills, with the ability to interpret performance data and drive improvements.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Fluency in English; additional languages are a plus.