job description
Join Ice Faction Pte. Ltd., a pioneering wellness venue in the heart of Canggu, Bali, where we redefine holistic wellbeing through cutting-edge thermal contrast protocols and immersive guest experiences. As our Wellness Guest Experience Host, you’ll be the face of our brand, creating unforgettable moments for guests while fostering a vibrant community centered around health, relaxation, and connection.
In this dynamic role, you’ll guide guests through our signature thermal experiences—from invigorating ice baths to soothing saunas—while ensuring their safety, comfort, and satisfaction. Beyond facilitating protocols, you’ll play a key role in building a loyal community by hosting events, gathering feedback, and personalizing each guest’s journey. If you’re passionate about wellness, thrive in a fast-paced hospitality environment, and love connecting with people, this is your opportunity to grow with a forward-thinking brand in Bali’s booming wellness scene.
At Ice Faction, we value authenticity, professionalism, and a proactive mindset. You’ll work alongside a diverse team of wellness experts in a supportive, collaborative culture that encourages innovation and personal growth. Whether you’re a seasoned hospitality professional or a wellness enthusiast eager to turn your passion into a career, we’d love to hear from you.
Why Canggu? Nestled between rice fields and world-class beaches, Canggu offers the perfect blend of tranquility and energy. Enjoy a vibrant expat community, healthy living, and a work-life balance that inspires. Plus, as part of our team, you’ll gain exclusive access to our wellness facilities and ongoing training in thermal therapy and guest experience excellence.
Responsibility
- Lead guests through thermal contrast protocols (e.g., ice baths, saunas, contrast showers) with professionalism and enthusiasm, ensuring safety and adherence to guidelines.
- Provide personalized, high-touch service to enhance guest satisfaction, addressing inquiries and resolving concerns with a solutions-oriented approach.
- Build and nurture a loyal community by hosting wellness events, workshops, and social gatherings that foster connection and engagement.
- Monitor guest feedback in real-time, implementing recovery strategies to turn challenges into positive experiences and drive continuous improvement.
- Maintain a deep knowledge of our wellness offerings, including thermal therapies, recovery techniques, and membership benefits, to educate and upsell effectively.
- Collaborate with the operations team to ensure seamless venue flow, from check-ins to post-experience follow-ups, while upholding hygiene and safety standards.
- Assist in developing and refining guest experience programs, leveraging insights from data and trends to innovate our offerings.
- Represent Ice Faction with a warm, professional demeanor, both on-site and in digital communications (e.g., emails, social media, reviews).
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or wellness-related roles (e.g., spa, retreat, fitness, or tourism).
- Passion for wellness, thermal therapies, or holistic health—personal experience with ice baths, saunas, or cold exposure is a plus.
- Exceptional interpersonal skills with a natural ability to connect with diverse guests and build rapport quickly.
- Strong problem-solving skills and a proactive mindset to anticipate and address guest needs before they arise.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin, Russian) are highly advantageous.
- Comfortable working in a fast-paced, dynamic environment with a flexible schedule, including weekends and evenings.
- Basic knowledge of wellness trends, recovery techniques, or hospitality best practices is desirable.
- Certification in first aid, CPR, or wellness-related fields (e.g., Watsu, sauna therapy) is a bonus but not required.