job description
Join SB Finance as a Voice Customer Service Specialist and become the voice of our brand! In this dynamic role, you will provide exceptional support to customers regarding our loan products, ensuring their financial needs are met with professionalism and care. Based in the vibrant locations of Bali, you will work in a collaborative environment that values customer satisfaction and employee growth.
As a key member of our team, you will handle inbound and outbound calls, resolve inquiries, and guide customers through their loan journey. Your ability to communicate clearly, empathize with customers, and deliver solutions will make a real difference in their financial well-being.
If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you. Apply now and take the next step in your career with SB Finance!
Responsibility
- Handle inbound and outbound calls to assist customers with loan-related inquiries.
- Provide accurate information about loan products, terms, and application processes.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless customer service delivery.
- Follow up with customers to ensure satisfaction and address any follow-up questions.
- Adhere to company policies and regulatory guidelines in all customer interactions.
- Continuously improve product knowledge to provide the best possible service.
Qualifications
- High school diploma or equivalent; additional education in business or finance is a plus.
- Proven experience in customer service, preferably in a call center or financial services environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer service software and CRM tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Familiarity with loan products and financial services is an advantage.
- Willingness to work in shifts, including weekends and holidays, as required.