job description
Join Virtual Coworker as a Virtual Medical Receptionist and become an integral part of a well-established skin cancer clinic based in Queensland, Australia. With nearly six years of operation, this clinic is dedicated to providing exceptional patient care and administrative support. As a Virtual Medical Receptionist, you will play a crucial role in ensuring smooth operations by managing patient inquiries, scheduling appointments, and maintaining accurate recordsâall from the comfort of your home in Bali.
This part-time position offers the flexibility to work remotely while contributing to a meaningful cause. If you are organized, detail-oriented, and passionate about healthcare administration, this opportunity is perfect for you. Enjoy a competitive salary, a supportive work environment, and the chance to grow your career in the medical field.
Responsibility
- Manage incoming patient calls and emails, providing professional and empathetic responses.
- Schedule, confirm, and reschedule patient appointments using clinic management software.
- Maintain accurate and up-to-date patient records in compliance with privacy regulations.
- Assist with administrative tasks, including billing inquiries, insurance verification, and referral processing.
- Coordinate between patients, doctors, and other healthcare professionals to ensure seamless communication.
- Handle general inquiries about clinic services, procedures, and policies.
- Prepare and send patient reminders for upcoming appointments and follow-ups.
- Assist in managing the clinicâs virtual reception operations, ensuring efficiency and patient satisfaction.
Qualifications
- Proven experience in a medical receptionist, administrative, or customer service role.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using medical scheduling software and basic office tools (e.g., Microsoft Office, Google Workspace).
- Familiarity with medical terminology and healthcare administrative processes is a plus.
- High school diploma or equivalent; additional certification in medical administration is advantageous.
- Reliable internet connection and a quiet workspace suitable for remote work.
- Ability to work independently with minimal supervision while maintaining high standards of accuracy and professionalism.