job description
Join Bank of Singapore as a Vice President - Team Lead, Business Manager (Client Management Framework) and take the helm of a high-impact team in the heart of Bali’s thriving financial services sector. Reporting directly to the Team Head of Client Management Frameworks (CMF), you will spearhead the development, implementation, and governance of cutting-edge client management strategies that drive operational excellence and client satisfaction.
This is a unique opportunity to shape the future of private banking in Southeast Asia while enjoying the dynamic work-life balance of Bali. Your leadership will be instrumental in aligning business objectives with regulatory compliance, ensuring seamless client onboarding, and optimizing relationship management frameworks for ultra-high-net-worth individuals.
Ideal for seasoned professionals with a passion for strategic leadership, this role offers unparalleled exposure to global wealth management practices in one of Asia’s most prestigious financial institutions.
Responsibility
- Lead and mentor a high-performing team to design, implement, and maintain robust Client Management Frameworks (CMF) in alignment with bank policies and regulatory requirements.
- Drive the end-to-end governance of client onboarding, KYC (Know Your Customer), and due diligence processes to ensure compliance and efficiency.
- Collaborate with cross-functional teams (Risk, Compliance, IT, and Front Office) to streamline workflows and enhance client experience.
- Develop and monitor KPIs and metrics to measure the effectiveness of CMF initiatives and recommend data-driven improvements.
- Act as a subject-matter expert on client segmentation, relationship pricing, and service-level agreements (SLAs).
- Oversee the digital transformation of client management processes, leveraging fintech solutions to improve scalability.
- Conduct regular audits and risk assessments to mitigate operational and reputational risks.
- Represent the CMF team in stakeholder meetings and present strategic recommendations to senior management.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or related fields; MBA or advanced certification (e.g., CFA, FRM) is a plus.
- Minimum 10 years of experience in private banking, wealth management, or client operations, with at least 5 years in a leadership role.
- Proven track record in designing and implementing client management frameworks within a regulated financial environment.
- Deep understanding of KYC, AML, and regulatory compliance (e.g., MAS, FATCA, CRS) in Southeast Asia.
- Strong analytical and problem-solving skills, with proficiency in data tools (e.g., SQL, Power BI, Tableau).
- Exceptional stakeholder management and communication skills to influence senior leaders and teams.
- Experience with digital banking platforms and CRM systems (e.g., Salesforce, Temenos).
- Ability to thrive in a fast-paced, multicultural environment with a focus on innovation and client-centricity.