job description
Join RealPage Philippines as a Vendor Service Representative and become the bridge between our valued clients and vendors. In this dynamic role, you will ensure seamless communication, resolve inquiries, and foster strong relationships to enhance service delivery. Based in beautiful Bali, this position offers a unique opportunity to work in a vibrant, multicultural environment while contributing to a global leader in property management solutions.
As a Vendor Service Representative, you will play a pivotal role in maintaining customer satisfaction by addressing concerns, processing requests, and providing timely, accurate information. Your ability to multitask, problem-solve, and communicate effectively will drive operational efficiency and client retention. If you thrive in a fast-paced, customer-centric environment, this role is perfect for you!
RealPage Philippines is committed to fostering a collaborative and inclusive workplace. We offer competitive compensation, professional growth opportunities, and the chance to work with cutting-edge technology in the real estate industry.
Responsibility
- Serve as the primary point of contact for vendors and clients, ensuring clear and professional communication.
- Process and resolve inquiries, complaints, and service requests in a timely and efficient manner.
- Maintain accurate records of interactions, transactions, and resolutions in the company’s CRM system.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring client satisfaction.
- Monitor vendor performance and provide feedback to management to improve service quality.
- Assist in onboarding new vendors, including verifying documentation and setting up accounts.
- Generate reports on vendor interactions, service levels, and customer feedback for management review.
- Stay updated on company policies, product offerings, and industry trends to provide informed support.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in customer service, vendor management, or a similar role.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- Willingness to work in a hybrid or remote setup, with occasional travel if required.