job description
Are you passionate about travel and dedicated to delivering exceptional customer experiences? TTEC is looking for a driven Travel Specialist to join our high-performing team in Cainta, Rizal. In this role, you will be the primary point of contact for our customers, ensuring their travel needs are met with professionalism, efficiency, and a touch of hospitality.
You will work closely with your Team Leader to drive operational excellence, improve customer satisfaction scores (CSAT), and contribute to the overall success of the account. This is an incredible opportunity for someone looking to build a career in a global BPO environment while earning a competitive salary package of up to ₱27,000 per month.
We value talent, integrity, and a 'can-do' attitude. If you are ready to elevate your career and work with a world-class team, we want to hear from you today!
Responsibility
- Provide world-class customer support via voice, chat, or email channels to resolve travel-related inquiries.
- Manage bookings, cancellations, and modifications with high attention to detail.
- Collaborate with Team Leaders to identify process improvements and meet daily performance metrics.
- Ensure adherence to company quality standards and compliance protocols.
- Maintain a positive and professional demeanor even when handling complex or escalated customer issues.
- Document all customer interactions accurately within the CRM system.
- Participate in ongoing training to stay updated on travel industry trends and internal system changes.
Qualifications
- At least a Senior High School graduate or completed at least 2 years in college.
- Previous experience in Customer Service or the Travel/BPO industry is highly preferred.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Technically savvy with experience using CRM tools and G-Suite/Microsoft Office.
- Must be willing to work on a shifting schedule, including weekends and holidays.
- Proven ability to adapt to changes and work effectively within a team setting.