job description
Join TDCX as a Travel Customer Service Representative and become part of a dynamic team supporting a premium international airline account. This role offers the opportunity to work alongside innovative professionals, delivering exceptional service to global travelers while contributing to the growth of forward-thinking brands.
Based in beautiful Bali, you’ll enjoy a vibrant work environment with opportunities for career advancement. Whether assisting with flight bookings, resolving travel inquiries, or ensuring seamless customer experiences, your role will be pivotal in maintaining the airline’s reputation for excellence.
If you’re passionate about travel, customer service, and working in a collaborative setting, this is your chance to make an impact with a leading global brand.
Responsibility
- Provide exceptional customer service to international airline passengers via phone, email, and chat.
- Assist with flight bookings, cancellations, and modifications while adhering to airline policies.
- Resolve customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Stay updated on airline policies, travel regulations, and industry trends.
- Handle urgent travel-related issues with professionalism and empathy.
- Contribute to team goals by meeting performance metrics and service standards.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in travel or hospitality.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems and Microsoft Office tools.
- Ability to work in a fast-paced environment with shifting priorities.
- Customer-focused mindset with a passion for delivering outstanding service.
- Flexibility to work in rotating shifts, including weekends and holidays.
- High school diploma or equivalent; additional qualifications in travel or hospitality are a plus.