job description
Join Teleperformance Bali as a Travel Customer Expert and become the trusted voice for global travelers! In this dynamic role, you’ll leverage cutting-edge GDS systems (Sabre or Amadeus) to deliver seamless solutions for flight reservations, modifications, cancellations, and ticketing. Your expertise will ensure exceptional customer experiences while supporting one of the world’s leading travel brands.
Based in the vibrant island of Bali, you’ll work in a multicultural environment with opportunities for career growth in the booming travel and hospitality industry. Whether you’re assisting with complex itineraries or resolving urgent travel disruptions, your problem-solving skills and passion for service will make a real impact.
Teleperformance offers a competitive salary, comprehensive training, and a supportive team culture. If you thrive in fast-paced settings and have a knack for turning travel challenges into smooth journeys, this is your chance to shine!
Responsibility
- Manage end-to-end flight reservations, modifications, and cancellations using Sabre or Amadeus GDS platforms.
- Provide real-time assistance to customers with booking inquiries, fare rules, and travel policies.
- Process ticket issuance, reissuance, and refunds accurately and efficiently.
- Resolve complex travel-related issues with empathy and professionalism.
- Collaborate with airlines, hotels, and car rental partners to ensure seamless service delivery.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Stay updated on industry trends, fare changes, and system updates to provide accurate information.
- Meet and exceed performance KPIs for customer satisfaction, resolution time, and quality assurance.
Qualifications
- Minimum 1-2 years of experience in travel customer service, preferably with GDS (Sabre/Amadeus).
- Strong communication skills in English (verbal and written); additional languages are a plus.
- Proficiency in Sabre or Amadeus systems is highly advantageous.
- Ability to multitask and work under pressure in a fast-paced environment.
- Customer-centric mindset with a problem-solving approach.
- High school diploma or equivalent; bachelor’s degree in Tourism, Hospitality, or related fields is a plus.
- Willingness to work in shifting schedules, including weekends and holidays.
- Familiarity with IATA codes, fare rules, and airline policies is a strong asset.