job description
Join IMCD, a global leader in the distribution of speciality chemicals and ingredients, as a Customer Service Executive in beautiful Bali. This is a unique opportunity to play a pivotal role in ensuring seamless operations, fostering strong client relationships, and driving sales success through exceptional service.
In this dynamic role, you will be the backbone of our customer interactions, managing orders, coordinating schedules, and maintaining meticulous records to support our high-performing team. Your ability to communicate effectively and solve problems efficiently will directly contribute to our mission of delivering excellence in every transaction.
Bali’s vibrant business environment and IMCD’s commitment to innovation create the perfect setting for a rewarding career in customer service. If you thrive in a fast-paced, collaborative atmosphere and are passionate about delivering top-tier support, we want to hear from you.
Responsibility
- Process and manage customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
- Coordinate with internal teams (sales, logistics, and warehouse) to align schedules and resolve operational bottlenecks.
- Maintain up-to-date records of transactions, communications, and customer interactions in CRM systems.
- Provide proactive and responsive support to clients, addressing inquiries, concerns, and requests with professionalism.
- Monitor order statuses and follow up with relevant departments to ensure deadlines are met.
- Collaborate with the sales team to identify upsell and cross-sell opportunities through exceptional service.
- Prepare and distribute reports on customer activity, order trends, and service performance metrics.
- Handle complaints and escalations with a solution-oriented approach to maintain customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in customer service, sales support, or a similar role, preferably in the chemical, logistics, or distribution industry.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Strong organizational and time-management abilities, with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Excel, Word) and experience with CRM/ERP systems.
- Ability to work under pressure, multitask, and adapt to changing priorities in a fast-paced environment.
- Customer-focused mindset with a passion for problem-solving and relationship-building.
- Familiarity with order management, inventory tracking, or supply chain processes is advantageous.