job description
Are you a native Thai speaker looking to leverage your language skills in a global BPO environment? Vcustomer Philippines, Inc. is seeking a talented and detail-oriented Thai Bilingual Support Specialist to join our high-performing team in Taguig City. This role offers the perfect blend of career stability, competitive compensation, and the opportunity to work in a multicultural setting.
As a key point of contact for our Thai-speaking clients, you will play a vital role in ensuring customer satisfaction and maintaining our reputation for excellence. We provide a supportive environment, continuous training, and clear pathways for internal promotion. If you are passionate about customer service, communication, and solving complex problems, we want to hear from you.
Responsibility
- Provide high-quality technical and customer support via phone, email, and chat for Thai-speaking clients.
- Accurately document customer interactions and troubleshooting steps in the CRM system.
- Resolve customer inquiries regarding account status, service issues, and billing with professionalism and efficiency.
- Liaise with cross-functional teams to escalate complex technical issues and ensure timely resolution.
- Maintain deep knowledge of company products, policies, and service updates.
- Contribute to team goals by meeting or exceeding performance metrics, including CSAT and Average Handle Time.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- Native-level proficiency in Thai (written and spoken) is required.
- Proficiency in English is essential for reporting and internal communication.
- Prior experience in a BPO, call center, or customer service environment is highly preferred.
- Excellent interpersonal skills with the ability to empathize with customers.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle rotating shifts if necessary.
- Computer literacy and familiarity with CRM software/ticketing systems.
- Strong cultural awareness and ability to adapt communication style to the Thai market.