job description
Join Metrostar Realty & Development Inc. as a Technical Support Specialist and become part of a dynamic team that thrives on collaboration, innovation, and customer-centric solutions. In this role, you will provide expert technical assistance to clients, troubleshoot hardware and software issues, and ensure seamless IT operations to drive business success.
Based in the vibrant hub of Bali, you’ll work in a fast-paced environment where your problem-solving skills and technical expertise will directly impact customer satisfaction and operational efficiency. Whether you're resolving complex IT challenges or optimizing system performance, your contributions will help shape the future of our digital infrastructure.
We offer a competitive salary, professional growth opportunities, and a workplace culture that values teamwork and excellence. If you’re passionate about technology and eager to make a difference, this is your chance to grow with a forward-thinking company.
Responsibility
- Provide timely and effective technical support to end-users via phone, email, or chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Install, configure, and maintain IT systems, applications, and peripherals.
- Document technical issues, solutions, and customer interactions in a detailed ticketing system.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Educate users on best practices for IT security, software usage, and troubleshooting.
- Stay updated with the latest industry trends, technologies, and certifications.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience (1-3 years) in technical support, helpdesk, or IT service management.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking principles.
- Proficiency in troubleshooting hardware, software, and connectivity issues.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and remote support tools.
- Ability to work independently and in a team, with a problem-solving attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.