job description
Are you a tech-savvy professional with a passion for problem-solving? Bepoz is seeking a dedicated Technical Support Specialist to join our growing team in Ortigas. In this role, you will be the frontline representative for our innovative solutions, ensuring our clients receive top-tier technical assistance and seamless service.
At Bepoz, we prioritize a collaborative culture where your input is valued and your career growth is a priority. You will have the opportunity to work with cutting-edge technologies, engage with diverse client needs, and contribute to the ongoing success of our platform. We offer a supportive environment that fosters professional development, well-being, and long-term career advancement.
If you are looking for a role that combines analytical thinking with high-level customer service in a fast-paced environment, we want to hear from you!
Responsibility
- Provide expert technical support to clients via phone, email, and live chat.
- Troubleshoot, diagnose, and resolve hardware and software-related issues promptly.
- Document all support interactions within our internal CRM/ticketing system accurately.
- Collaborate with the engineering and product teams to report bugs and suggest feature improvements.
- Maintain high levels of customer satisfaction by delivering clear, concise, and professional communication.
- Guide clients through the installation, configuration, and maintenance of Bepoz software solutions.
- Stay updated with the latest product releases and technical knowledge base documentation.
- Contribute to the creation of FAQ guides and user training materials.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues under pressure.
- Excellent verbal and written communication skills in English.
- Familiarity with POS systems, networking protocols, and database management is a plus.
- Strong customer-centric mindset with a focus on delivering excellent service.
- Ability to work both independently and collaboratively within a team-oriented environment.
- Proficiency in using remote desktop support tools and helpdesk software (e.g., Zendesk, Jira).