job description
Are you a seasoned Technical Service & Customer Quality Manager with a passion for driving excellence in the CCL/PCB manufacturing industry? People Profilers is seeking a dynamic leader to spearhead customer technical support, quality issue resolution, and process optimization for our high-impact projects in Bali.
In this pivotal role, you will serve as the bridge between our clients and internal teams, ensuring seamless technical support, rapid problem-solving, and continuous improvement in product quality. Your expertise will directly contribute to enhancing customer satisfaction, reducing defects, and streamlining operations in a fast-paced, innovation-driven environment.
Join a forward-thinking organization where your leadership will shape the future of electronic materials and printed circuit board solutions. If you thrive in a collaborative, high-stakes setting and are committed to delivering world-class technical service, we want to hear from you.
Responsibility
- Lead and manage customer technical support for CCL/PCB products, ensuring timely and effective resolution of inquiries and issues.
- Investigate and resolve quality-related concerns through root cause analysis (RCA) and corrective action plans (CAPA).
- Develop and implement process optimization strategies to enhance product quality, reduce waste, and improve efficiency.
- Collaborate with cross-functional teams (R&D, Production, QA) to align technical solutions with customer requirements.
- Conduct customer visits and audits to gather feedback, assess needs, and strengthen long-term relationships.
- Monitor and report on key performance indicators (KPIs) related to quality, customer satisfaction, and service delivery.
- Train and mentor technical staff on best practices for troubleshooting, quality control, and customer engagement.
- Stay abreast of industry trends and emerging technologies in CCL/PCB manufacturing to drive innovation.
Qualifications
- Bachelor’s degree in Electrical Engineering, Materials Science, Chemical Engineering, or a related field. Advanced degree preferred.
- Minimum 8+ years of experience in technical service, quality management, or customer support within the CCL/PCB industry.
- Proven track record in resolving complex technical issues and implementing quality improvement initiatives.
- Strong knowledge of quality management systems (ISO 9001, IATF 16949) and lean manufacturing principles.
- Excellent communication and interpersonal skills to liaise with global clients and internal stakeholders.
- Proficiency in data analysis tools (e.g., Six Sigma, Minitab) and Microsoft Office Suite.
- Ability to travel occasionally for customer meetings, audits, or site visits.
- Fluency in English; additional languages (e.g., Mandarin, Bahasa Indonesia) are a plus.