job description
Join Huawei Technologies as a Technical Account Manager (TAM) in the heart of Bali, Indonesia, and drive transformative IT solutions for global enterprise clients. In this high-impact role, you will serve as the trusted technical advisor to strategic customers, leading critical cloud migrations, optimizing system architecture for maximum availability, and ensuring seamless operations for mission-critical infrastructure.
Based in one of Baliâs vibrant tech hubsâCanggu, Ubud, Denpasar, or surrounding areasâyouâll collaborate with cross-functional teams to deliver cutting-edge Huawei technologies, including cloud platforms, networking solutions, and cybersecurity frameworks. Your expertise will directly influence customer success, operational efficiency, and long-term business growth in the APAC region.
This contract position offers a competitive salary (IDR 28Mâ42M/month), exposure to industry-leading projects, and the opportunity to work in a dynamic, multicultural environment. If youâre a results-driven professional with a passion for solving complex technical challenges, we want to hear from you.
Responsibility
- Technical Leadership: Spearhead end-to-end cloud migrations, system integrations, and infrastructure upgrades for enterprise clients, ensuring zero downtime and optimal performance.
- Architecture Optimization: Design and refine scalable, high-availability solutions using Huaweiâs cloud, networking, and AI-driven platforms.
- Customer Advocacy: Act as the primary technical liaison between Huawei and key accounts, translating business needs into actionable technical strategies.
- Incident Management: Proactively monitor, troubleshoot, and resolve high-severity issues, minimizing disruptions for global customers.
- Collaborative Problem-Solving: Partner with engineering, sales, and support teams to deliver tailored solutions and exceed client SLAs.
- Documentation & Knowledge Sharing: Create technical playbooks, best practices, and post-mortem reports to drive continuous improvement.
- Training & Enablement: Conduct workshops and training sessions for clients and internal teams on Huaweiâs latest technologies.
- Strategic Roadmapping: Align customer IT roadmaps with Huaweiâs innovation pipeline to future-proof their infrastructure.
Qualifications
- Proven Experience: 5+ years in technical account management, cloud solutions architecture, or enterprise IT consulting, preferably in the ICT sector.
- Technical Expertise: Deep knowledge of cloud platforms (AWS, Azure, Huawei Cloud), networking (SDN, 5G), and cybersecurity frameworks.
- Certifications: Huawei Certified (e.g., HCIA, HCIP, HCIE), AWS/Azure Solutions Architect, or ITIL v4 preferred.
- Problem-Solving Skills: Ability to diagnose complex technical issues and propose innovative, scalable solutions under pressure.
- Communication: Fluent English (written and verbal) with the ability to articulate technical concepts to non-technical stakeholders.
- Customer-Centric Mindset: Track record of building trust with C-level executives and technical teams in global enterprises.
- Project Management: Experience with Agile/Scrum methodologies and tools like Jira or ServiceNow.
- Location Flexibility: Willingness to work on-site in Bali (relocation support provided for exceptional candidates).