job description
Are you a seasoned L3 Systems Engineer with expertise in Managed Service Providers (MSPs) and a passion for troubleshooting complex IT infrastructure challenges? Staffvirtual is seeking a highly skilled professional to join our dynamic team in a remote capacity, supporting our global clients with cutting-edge solutions.
In this role, you will leverage your deep technical knowledge of ConnectWise PSA and enterprise-level systems to ensure seamless operations, optimize performance, and drive innovation. You’ll collaborate with cross-functional teams to resolve critical issues, implement best practices, and enhance our service delivery framework.
This is a unique opportunity to work with a forward-thinking company that values expertise, creativity, and a proactive approach to IT management. If you thrive in a fast-paced environment and are eager to make a tangible impact, we’d love to hear from you!
Responsibility
- Design, implement, and maintain scalable IT infrastructure solutions for MSP clients using ConnectWise PSA and related tools.
- Provide Level 3 technical support, including root cause analysis and resolution of complex system issues.
- Collaborate with internal teams to optimize service delivery, automation, and workflow efficiency.
- Monitor system performance, identify bottlenecks, and recommend proactive improvements.
- Develop and maintain documentation for system configurations, processes, and troubleshooting guides.
- Lead incident response efforts, ensuring minimal downtime and swift recovery.
- Mentor junior engineers and provide technical guidance to enhance team capabilities.
- Stay updated with emerging technologies and industry trends to drive continuous improvement.
Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
- Minimum 5+ years of experience in a Systems Engineering role, preferably within an MSP environment.
- Expertise in ConnectWise PSA, RMM tools, and IT service management frameworks.
- Strong proficiency in Windows/Linux server administration, networking, and cloud platforms (Azure/AWS).
- Certifications such as MCSE, CCNA, or ITIL are highly desirable.
- Exceptional problem-solving skills and the ability to work under pressure.
- Excellent communication skills to liaise with stakeholders and technical teams.
- Experience with scripting (PowerShell, Bash) and automation tools is a plus.