job description
Join Asticom as a Support Hub Analyst in a dynamic hybrid role based in beautiful Bali, Indonesia. This position offers a unique blend of IT support and customer service, allowing you to work flexibly while growing your technical expertise. Enjoy continuous learning opportunities, professional certifications, and a collaborative work environment that values innovation and excellence.
As a Support Hub Analyst, you will be the go-to resource for troubleshooting technical issues, providing exceptional support to internal teams and clients, and ensuring seamless IT operations. This role is perfect for tech-savvy professionals who thrive in fast-paced environments and are eager to advance their careers in IT support and service management.
Why join us? Asticom is committed to your professional growth, offering mentorship programs, industry-recognized certifications, and a supportive team culture. Whether you're assisting with hardware/software issues or optimizing support processes, your contributions will directly impact our success. Embrace the flexibility of hybrid work while enjoying the vibrant lifestyle of Bali.
Responsibility
- Provide first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems for internal teams and external clients.
- Maintain and update IT support documentation and knowledge bases.
- Collaborate with cross-functional teams to improve IT service delivery.
- Monitor and respond to support tickets in a timely and professional manner.
- Assist in the deployment and configuration of IT equipment and systems.
- Participate in ongoing training and certification programs to enhance technical skills.
- Ensure compliance with IT security policies and best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a hybrid environment.
- Familiarity with IT service management tools (e.g., ServiceNow, Zendesk).
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Willingness to relocate or work remotely from Bali, Indonesia.