job description
Join FamilyMart, a leading global convenience store chain, as a Store Supervisor in beautiful Bali! We are seeking a dynamic and customer-focused individual to lead our team in delivering exceptional service and maintaining operational excellence. This is a fantastic opportunity to grow your career in retail management while enjoying the vibrant culture and lifestyle of Bali.
As a Store Supervisor, you will play a pivotal role in ensuring smooth store operations, driving sales, and fostering a positive work environment. You will oversee daily activities, manage inventory, and lead a team of dedicated staff to provide outstanding customer experiences. If you are passionate about retail, leadership, and making a difference, we want you on our team!
FamilyMart offers competitive compensation, comprehensive training, and opportunities for career advancement. Be part of a brand that values innovation, teamwork, and customer satisfaction.
Responsibility
- Oversee daily store operations, including opening and closing procedures, to ensure efficiency and compliance with company standards.
- Lead, train, and motivate a team of store associates to deliver exceptional customer service and achieve sales targets.
- Manage inventory levels, conduct regular stock checks, and place orders to maintain optimal product availability.
- Ensure the store is clean, organized, and visually appealing to enhance the customer shopping experience.
- Handle cash management, including daily sales reconciliation, deposit preparation, and petty cash control.
- Resolve customer complaints and inquiries professionally and promptly to maintain high customer satisfaction.
- Monitor and analyze sales performance, identifying opportunities for improvement and implementing action plans.
- Ensure compliance with health, safety, and sanitation regulations to provide a safe environment for both customers and staff.
Qualifications
- Minimum of 2 years of experience in a retail or customer service role, with at least 1 year in a supervisory or leadership position.
- Strong leadership and team management skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills to interact effectively with customers, staff, and management.
- Proven ability to manage inventory, sales, and operational tasks efficiently.
- Basic computer skills, including proficiency in POS systems and Microsoft Office applications.
- Flexibility to work in shifts, including weekends and public holidays, as required by store operations.
- High school diploma or equivalent; additional education or certifications in retail management are a plus.
- Familiarity with convenience store operations and product knowledge is highly desirable.