job description
Join PEACH HOSPITALITY GROUP in Bali and become part of a dynamic team dedicated to delivering exceptional guest experiences. As a Staff Floor, you will play a pivotal role in ensuring our guests receive warm, professional, and efficient service, contributing to their overall satisfaction and memorable stays.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to work in some of Bali’s most sought-after hospitality destinations. Whether you're assisting guests with their needs, maintaining high standards of cleanliness, or collaborating with our team to create seamless operations, your contributions will directly impact our reputation for excellence.
If you are passionate about hospitality, thrive in fast-paced environments, and take pride in delivering top-tier service, we invite you to apply and grow your career with us.
Responsibility
- Provide warm, professional, and efficient service to guests, ensuring their needs are met promptly and courteously.
- Maintain high standards of cleanliness and organization in guest areas, including lobbies, corridors, and public spaces.
- Assist guests with inquiries, requests, and special arrangements to enhance their stay.
- Collaborate with housekeeping, front desk, and other departments to ensure smooth and coordinated operations.
- Monitor and restock supplies in guest areas to ensure availability and presentation standards are met.
- Handle guest feedback and concerns professionally, escalating issues to management when necessary.
- Follow all safety, security, and hygiene protocols to maintain a safe environment for guests and staff.
- Participate in training and development programs to continuously improve service skills and knowledge.
Qualifications
- Previous experience in hospitality, customer service, or a related field is preferred.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong attention to detail and a commitment to maintaining high standards of service.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- A positive, proactive attitude and the ability to work well under pressure in a fast-paced environment.
- Basic knowledge of hospitality software or point-of-sale systems is a plus.
- Physical stamina to stand, walk, and perform tasks for extended periods.
- A passion for delivering exceptional guest experiences and a desire to grow within the hospitality industry.