job description
Join ClearSource BPO, Inc. as a Solar Technical Support Specialist and become a key player in empowering residential solar customers across the globe. This remote role, based in the vibrant communities of Bali, offers you the unique opportunity to combine your technical expertise with a passion for renewable energy while enjoying the island’s inspiring work-life balance.
In this role, you will serve as the first point of contact for customers seeking assistance with their solar energy systems. Your ability to troubleshoot technical issues, provide clear solutions, and deliver exceptional service will directly contribute to the adoption of sustainable energy. Whether through phone, email, or live chat, you’ll ensure every customer interaction is informative, efficient, and aligned with our commitment to excellence.
We’re looking for a detail-oriented professional with a strong background in solar energy systems, electrical troubleshooting, and customer service. If you thrive in a dynamic environment and want to make a tangible impact in the green energy sector, this is your chance to shine—all from the comfort of Bali’s most sought-after locations.
Responsibility
- Provide multi-channel technical support (phone, email, chat) to residential solar customers, addressing inquiries about system performance, installations, and maintenance.
- Diagnose and resolve technical issues related to solar panels, inverters, batteries, and monitoring systems with accuracy and efficiency.
- Educate customers on solar energy best practices, system optimization, and energy-saving strategies to enhance their experience.
- Collaborate with field technicians and engineering teams to escalate complex issues and ensure timely resolutions.
- Document all customer interactions, technical solutions, and recurring issues in a CRM system for continuous improvement.
- Stay updated on the latest solar technology trends, product updates, and industry regulations to provide informed support.
- Maintain a high level of professionalism and empathy in every interaction, ensuring customer satisfaction and loyalty.
- Participate in training sessions to refine technical knowledge and customer service skills.
Qualifications
- Proven experience (2+ years) in technical support, preferably in the solar/renewable energy sector.
- Strong understanding of solar PV systems, inverters, batteries, and monitoring tools (e.g., Enphase, SolarEdge, Tesla).
- Excellent written and verbal communication skills in English with a customer-centric approach.
- Ability to troubleshoot technical issues remotely using diagnostic tools and software.
- Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
- Electrical or engineering background (certifications or degree in related fields are a plus).
- Self-motivated with strong problem-solving skills and the ability to work independently in a remote setting.
- Passion for sustainability and renewable energy with a desire to contribute to a greener future.