job description
Join Shakey's Pizza, a globally recognized leader in fun, family-friendly dining, as a Shift Manager in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional pizza, unforgettable experiences, and a vibrant work culture. As a Shift Manager, you'll play a pivotal role in ensuring smooth operations, maintaining high service standards, and fostering a positive environment for both customers and staff.
Bali’s thriving hospitality scene offers the perfect backdrop for career growth in the food and beverage industry. Whether you're overseeing a bustling dinner shift or leading a team to deliver top-notch customer service, your leadership will directly impact our mission of creating joy through great food and memorable moments.
If you’re passionate about hospitality, thrive in fast-paced environments, and love bringing people together over delicious pizza, we’d love to hear from you. Apply today and take the next step in your career with Shakey’s Pizza in Bali!
Responsibility
- Oversee daily restaurant operations during assigned shifts, ensuring compliance with company standards and local regulations.
- Lead, train, and motivate staff to deliver exceptional customer service and maintain a fun, family-friendly atmosphere.
- Monitor food quality, presentation, and inventory levels to uphold Shakey’s Pizza’s reputation for excellence.
- Handle customer inquiries, complaints, and feedback professionally and promptly to ensure satisfaction.
- Manage shift schedules, staff assignments, and payroll to optimize efficiency and coverage.
- Ensure health, safety, and sanitation standards are met at all times in accordance with food safety regulations.
- Assist in marketing and promotional activities to drive customer engagement and sales growth.
- Collaborate with the management team to implement operational improvements and achieve business goals.
Qualifications
- Minimum of 2 years of experience in a supervisory or managerial role within the hospitality or food service industry.
- Strong leadership, communication, and problem-solving skills with a customer-centric approach.
- Proven ability to manage teams, delegate tasks, and work under pressure in a fast-paced environment.
- Knowledge of food safety, sanitation, and inventory management best practices.
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- Familiarity with POS systems, basic accounting, and shift reporting is a plus.
- Passion for the pizza and hospitality industry with a commitment to delivering high-quality service.
- Fluency in English; additional knowledge of Indonesian or other languages is advantageous.