job description
Are you ready to take the next step in your IT career? Weigandt Consulting is seeking a dynamic Shift Leader (Technical Support Administrator) to join our team in beautiful Bali. This is your opportunity to lead a technical support team while growing your expertise in the IT retail industry. Based in the vibrant hub of Canggu, you'll enjoy a collaborative work environment, competitive compensation, and the chance to make a real impact.
As a Shift Leader, you will oversee daily operations, mentor team members, and ensure seamless technical support for our clients. If you're passionate about technology, leadership, and delivering exceptional service, we want to hear from you!
Join us and accelerate your career in one of the most exciting sectors of the IT industry.
Responsibility
- Lead and supervise a team of technical support specialists during assigned shifts.
- Ensure timely resolution of customer inquiries and technical issues.
- Monitor team performance and provide coaching to improve efficiency.
- Escalate complex technical problems to senior management when necessary.
- Maintain accurate records of support interactions and resolutions.
- Collaborate with other departments to streamline IT support processes.
- Train new team members on company policies and technical procedures.
- Ensure compliance with IT security protocols and data protection standards.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support or IT administration.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with IT retail systems and customer service best practices.
- Ability to work flexible shifts, including evenings and weekends.
- Certifications in IT support (e.g., CompTIA A+, ITIL) are a plus.
- Proficiency in English and local languages is preferred.