job description
Are you ready to jumpstart your career with a global leader in customer experience? Foundever is hiring Service Desk Representatives to join our dynamic team in Quezon City. We are looking for motivated individuals who are eager to provide top-tier support and resolve customer concerns with professionalism and empathy.
In this role, you will be the voice of our brand, ensuring every interaction is handled with care. You will receive comprehensive training to sharpen your communication skills and help you thrive in a fast-paced, supportive environment. If you have a passion for problem-solving and want to work for a company that values growth and employee success, we want to hear from you!
Join us and enjoy a competitive monthly salary, excellent benefits, and a workplace culture that prioritizes your career development. Don't wait—start your journey with Foundever today!
Responsibility
- Respond to inbound customer queries and concerns via phone, chat, or email with high efficiency.
- Provide accurate information and troubleshooting steps to resolve customer issues.
- Handle escalated concerns with professionalism and de-escalation techniques.
- Maintain accurate records of customer interactions within our CRM system.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction and response time.
- Collaborate with team leads and peers to share best practices and drive improvement.
- Adhere to company policies and security guidelines to ensure data privacy.
Qualifications
- Must have at least 3 months of relevant Call Center Experience (CCE).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and adapt to a fast-paced environment.
- Basic computer literacy and proficiency in navigating multiple applications.
- Willingness to work on shifting schedules, including weekends and holidays.
- Must be able to report to our Quezon City site.