job description
Are you a tech-savvy professional with a passion for solving IT issues? IT by Design Philippines Inc. is seeking a Service Desk Engineer to join our dynamic team and provide top-tier technical support to our international clients. This is an exciting opportunity to work in a fast-paced environment, troubleshooting a variety of IT challenges while growing your expertise in Windows, Microsoft 365, Active Directory, and network solutions.
As a Service Desk Engineer, you will be the first point of contact for our clients, ensuring their IT systems run smoothly and efficiently. Your role will involve diagnosing and resolving technical issues, providing clear and concise guidance, and escalating complex problems when necessary. If you thrive in a collaborative setting and enjoy helping others, this role is perfect for you!
Join us and be part of a company that values innovation, teamwork, and professional growth. Apply now and take the next step in your IT career!
Responsibility
- Provide first-level technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, and Active Directory.
- Assist with network connectivity problems and perform basic network diagnostics.
- Document and track all support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain up-to-date knowledge of IT trends, tools, and best practices.
- Collaborate with team members to improve support processes and customer satisfaction.
- Provide clear and concise communication to clients, ensuring a positive support experience.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or service desk role.
- Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Familiarity with network troubleshooting and basic diagnostics.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
- Willingness to work flexible hours to support international clients.