job description
Join Tata Consultancy Services (TCS) as a Service Desk Analyst with Cantonese language support in the vibrant heart of Bali! This is your opportunity to kickstart a dynamic career in IT while enjoying the islandâs unparalleled work-life balance.
As part of our global IT support team, youâll serve as the first point of contact for end-users, resolving technical issues with efficiency and professionalism. Your role will involve troubleshooting hardware/software problems, managing service requests, and escalating complex cases to higher-tier support. Fluency in Cantonese and English is essential to provide seamless assistance to our diverse client base.
Beyond day-to-day support, this role offers hands-on exposure to advanced IT systems, paving the way for career growth into L2/L3 support, Infrastructure, Cloud Computing, or global IT operations. Whether youâre a recent graduate or an experienced professional, TCS provides the training, mentorship, and cutting-edge tools to help you thrive.
Why Bali? Work from our modern offices in Canggu, Ubud, or Denpasar, surrounded by tropical landscapes, a thriving expat community, and a culture that blends innovation with relaxation. TCS is committed to fostering a collaborative, inclusive environment where your skills and language expertise are valued.
If youâre passionate about technology, customer service, and leveraging your Cantonese proficiency in a global setting, apply today and take the first step toward a rewarding IT career with one of the worldâs leading consulting firms.
Responsibility
- Provide first-level IT support via phone, email, and chat, ensuring timely resolution of technical issues.
- Troubleshoot and resolve hardware, software, and network problems for end-users.
- Document all service requests, incidents, and resolutions in the IT service management system.
- Escalate complex issues to L2/L3 support teams with clear, detailed documentation.
- Assist with user account management, password resets, and access permissions.
- Deliver Cantonese-language support to clients, ensuring clear and effective communication.
- Collaborate with global teams to maintain service level agreements (SLAs) and customer satisfaction.
- Participate in training programs to stay updated on emerging technologies and IT best practices.
Qualifications
- Fluency in Cantonese and English (written and verbal) is mandatory.
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1+ years of experience in IT support, helpdesk, or service desk roles (fresh graduates with strong technical aptitude are encouraged to apply).
- Proficiency in Windows/macOS, Microsoft Office Suite, and basic networking concepts.
- Familiarity with ITIL frameworks and ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Strong problem-solving skills and a customer-centric approach.
- Ability to work in shift-based environments to support global clients.
- Excellent communication and interpersonal skills to interact with diverse stakeholders.