job description
Are you a dynamic professional looking to advance your career in commercial insurance operations within a multinational corporation (MNC)? We are seeking a Service Delivery Specialist to join our team in Bali, where you will play a pivotal role in ensuring seamless service delivery for our commercial insurance clients.
This is an exceptional opportunity to work in a collaborative environment that values your expertise and fosters professional growth. You will be responsible for managing client relationships, optimizing operational processes, and ensuring compliance with industry standards. If you thrive in a fast-paced setting and are passionate about delivering excellence, we want to hear from you!
Join us and be part of a team that is committed to innovation, customer satisfaction, and continuous improvement in the commercial insurance sector.
Responsibility
- Manage end-to-end service delivery for commercial insurance clients, ensuring timely and accurate processing of policies and claims.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues to maintain high levels of satisfaction.
- Collaborate with cross-functional teams to streamline operational processes and improve efficiency.
- Monitor and report on key performance indicators (KPIs) to ensure service levels meet or exceed expectations.
- Ensure compliance with regulatory requirements and company policies in all service delivery activities.
- Identify opportunities for process improvements and implement solutions to enhance client experience.
- Provide training and support to junior team members to foster a culture of continuous learning.
- Prepare and present regular reports on service delivery performance to senior management.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 3 years of experience in commercial insurance operations or a similar role.
- Strong understanding of insurance policies, claims processing, and regulatory compliance.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using insurance management software and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Fluency in English; additional languages are a plus.