job description
Join IntouchCX as a Chat and Email Support Representative and become part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will be the first point of contact for customers, providing timely and professional support via chat and email. Your ability to communicate clearly, solve problems efficiently, and maintain a positive attitude will be key to ensuring customer satisfaction and loyalty.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will enjoy a collaborative work environment that values your contributions and supports your professional growth. Whether you're assisting customers with inquiries, resolving issues, or providing product information, your role will be integral to our mission of delivering outstanding service.
If you are passionate about helping others, thrive in a fast-paced environment, and are looking for a rewarding career in customer service, we invite you to apply and take the next step in your professional journey with IntouchCX.
Responsibility
- Respond to customer inquiries via chat and email in a timely and professional manner.
- Provide accurate and helpful information to resolve customer issues and concerns.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Document customer interactions and transactions accurately in the company's CRM system.
- Collaborate with team members and other departments to ensure seamless customer support.
- Identify and escalate complex issues to the appropriate team for resolution.
- Stay updated on product knowledge and company policies to provide accurate information.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a chat or email support environment.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Strong attention to detail and accuracy in documenting customer interactions.
- Positive attitude, patience, and empathy when dealing with customers.