job description
Join Tea House Cafe in the vibrant heart of Canggu, Bali, where exceptional service meets a passion for hospitality. As a Service Crew (Waiter/Waitress), you’ll play a pivotal role in crafting unforgettable dining experiences for our diverse clientele. Our café is a haven for locals and travelers alike, offering a blend of traditional flavors and modern comfort in a serene, tropical setting.
We’re seeking enthusiastic individuals who thrive in fast-paced environments and are committed to delivering warmth, professionalism, and attention to detail. Whether you’re greeting guests with a genuine smile, recommending our signature teas, or ensuring seamless service, your contributions will directly shape our reputation as a premier café in Bali.
This is more than a job—it’s an opportunity to grow in a dynamic team, refine your hospitality skills, and be part of a brand that values authenticity and excellence. If you’re passionate about service and eager to elevate your career in a picturesque location, we’d love to welcome you to the Tea House family.
Responsibility
- Provide attentive, friendly, and efficient service to all guests, ensuring a welcoming atmosphere from arrival to departure.
- Take accurate food and beverage orders, relaying special requests to the kitchen and bar staff with clarity.
- Deliver orders promptly and present dishes with an eye for detail, enhancing the visual appeal of each serving.
- Maintain thorough knowledge of the menu, including ingredients, preparation methods, and dietary restrictions, to offer informed recommendations.
- Uphold café cleanliness standards by setting tables, clearing used dishes, and assisting with side work as needed.
- Handle cash and electronic payments with precision, balancing registers at the end of each shift.
- Collaborate with the team to manage peak hours smoothly, prioritizing guest satisfaction without compromising service quality.
- Address guest concerns or feedback professionally, escalating issues to management when necessary.
Qualifications
- Minimum 1 year of experience in a similar role within cafés, restaurants, or hospitality settings.
- Fluent in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Strong interpersonal skills with a natural ability to engage guests and anticipate their needs.
- Ability to multitask in a high-energy environment while maintaining composure and a positive attitude.
- Basic math skills for handling transactions and managing tips.
- Flexibility to work shifts, including weekends and holidays, as required by café operations.
- Physical stamina to stand for extended periods and carry trays or equipment safely.
- A passion for tea, coffee, or culinary arts is highly valued but not required.