job description
Join Nexus Analytics as a Service Coordinator in the vibrant heart of Bali! This is your opportunity to thrive in a work-life balance environment with a task-oriented company that values efficiency and excellence. Enjoy quarterly bonuses and incentives as part of our commitment to rewarding your hard work and dedication.
As a Service Coordinator, you will play a pivotal role in ensuring seamless operations, client satisfaction, and team collaboration. Nexus Analytics is a forward-thinking company that empowers its employees to grow professionally while maintaining a healthy work-life equilibrium. If you are organized, detail-oriented, and passionate about delivering exceptional service, this role is perfect for you.
Based in Canggu, Bali, you’ll work in a dynamic and supportive environment, surrounded by a team that values innovation and teamwork. Apply today and take the next step in your career with a company that invests in its people!
Responsibility
- Coordinate and manage client service requests, ensuring timely and accurate resolution.
- Liaise between internal teams and external stakeholders to streamline communication and workflow.
- Maintain and update service records, databases, and documentation for compliance and reference.
- Monitor service delivery performance and implement improvements to enhance efficiency.
- Prepare and distribute reports on service metrics, client feedback, and operational performance.
- Assist in the development and implementation of service policies and procedures.
- Handle administrative tasks, including scheduling, invoicing, and client correspondence.
- Provide exceptional customer support, addressing inquiries and resolving issues promptly.
Qualifications
- Minimum of 2 years of experience in a Service Coordinator, administrative, or customer service role.
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Detail-oriented with a high level of accuracy in data management and reporting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with service industry standards and best practices is a plus.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.