job description
Join PERSOL as a Service Coordinator in beautiful Bali and become the backbone of our customer service operations. In this dynamic role, you will serve as the primary point of contact for clients, contractors, and internal teams, ensuring seamless communication and exceptional service delivery. Your organizational skills and customer-centric approach will drive efficiency and satisfaction in a fast-paced environment.
Based in Bali, this position offers a unique opportunity to work in a vibrant, culturally rich setting while contributing to a global organization. Whether you're coordinating schedules, resolving inquiries, or streamlining processes, your work will directly impact our ability to deliver top-tier service. If you thrive in collaborative environments and have a passion for problem-solving, we’d love to hear from you!
Responsibility
- Manage daily incoming calls, emails, and inquiries from customers, contractors, and internal stakeholders with professionalism and efficiency.
- Coordinate service requests, appointments, and follow-ups to ensure timely resolution and customer satisfaction.
- Maintain accurate records of interactions, transactions, and service logs using company systems and tools.
- Liaise between departments to streamline workflows and ensure alignment on service delivery timelines.
- Proactively identify and escalate potential issues to management while proposing solutions to mitigate risks.
- Prepare and distribute reports on service performance, customer feedback, and operational metrics.
- Assist in training new team members and sharing best practices for customer service excellence.
- Uphold company policies and procedures while adapting to evolving business needs in a dynamic environment.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in customer service, coordination, or administrative roles.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to work independently and collaboratively in a team-oriented setting.
- Problem-solving mindset with a proactive approach to addressing challenges.
- Flexibility to adapt to shifting priorities in a fast-paced work environment.