job description
Join The Hiro Group and become part of Bali’s thriving hospitality scene! We are seeking a passionate and customer-focused Server / Cashier to deliver exceptional service in our high-end establishments across Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a key member of our team, you will play a vital role in creating memorable guest experiences while ensuring smooth operations at the front of house. This is a fantastic opportunity to grow your career in a dynamic, fast-paced environment with competitive compensation, professional development, and the chance to work alongside industry experts.
If you thrive in a customer-centric role, have a keen eye for detail, and enjoy working in a vibrant, multicultural setting, we’d love to hear from you!
Responsibility
- Provide exceptional customer service with a warm, professional, and attentive approach.
- Take and process orders accurately using POS systems and handle cash/credit transactions efficiently.
- Ensure a clean, organized, and inviting dining or service area at all times.
- Collaborate with kitchen and bar staff to ensure timely and high-quality service delivery.
- Resolve customer inquiries or complaints promptly and courteously.
- Assist in inventory management, including restocking supplies and tracking sales.
- Uphold brand standards for presentation, hygiene, and guest interactions.
- Participate in team meetings and training sessions to enhance service skills.
Qualifications
- Minimum 1 year of experience in a similar role (server, cashier, or front-of-house) in hospitality, preferably in hotels, restaurants, or resorts.
- Fluent in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Strong communication and interpersonal skills with a customer-first mindset.
- Basic math and cash-handling skills with attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Well-groomed, professional appearance, and a positive attitude.
- Familiarity with POS systems is advantageous.
- Team player with a proactive approach to problem-solving.