job description
Join a dynamic retail team in the heart of Bali as a Senior Store Assistant, where your passion for exceptional customer service and operational excellence will drive success. This role offers a unique opportunity to work in a vibrant, fast-paced environment, supporting both in-store and online customer experiences while ensuring seamless daily operations.
As a key member of our retail team, you will play a pivotal role in maintaining high standards of service, managing cashiering duties with precision, and contributing to the overall efficiency of store operations. Whether you're assisting customers with inquiries, processing transactions, or collaborating with colleagues to meet sales targets, your dedication will help shape a positive shopping experience for every visitor.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a competitive salary, a supportive work environment, and the chance to grow within a thriving retail business. If you’re a proactive, detail-oriented professional with a flair for customer engagement, we’d love to hear from you!
Responsibility
- Deliver exceptional in-store and online customer service, ensuring a positive and memorable shopping experience.
- Manage cashiering duties accurately, including processing transactions, handling payments, and balancing the register.
- Assist in daily store operations, including opening/closing procedures, inventory management, and merchandising.
- Resolve customer inquiries and complaints professionally, escalating issues when necessary.
- Collaborate with the retail team to achieve sales targets and operational goals.
- Maintain a clean, organized, and visually appealing store environment in line with brand standards.
- Support the training and onboarding of new team members to ensure consistent service quality.
- Monitor stock levels, assist with restocking, and report low inventory to management.
Qualifications
- Minimum 2+ years of experience in a retail or customer service role, preferably in a senior or supervisory capacity.
- Proven ability to handle cash transactions and manage point-of-sale (POS) systems accurately.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational and time-management abilities to multitask in a fast-paced environment.
- Familiarity with inventory management and merchandising best practices.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in English and Bahasa Indonesia (additional languages are a plus).
- High school diploma or equivalent; higher education in business or retail management is advantageous.