job description
Are you a ServiceNow expert with a passion for architecting cutting-edge Field Service Management (FSM) solutions? Neutron is seeking a Senior Technical Lead to own the end-to-end ServiceNow FSM architecture and lead a high-performing engineering team in Bali, Indonesia.
In this role, you will drive the design, development, and optimization of our ServiceNow platform, ensuring seamless integration with business processes and delivering scalable, enterprise-grade solutions. You’ll collaborate with cross-functional teams to align technical strategies with business objectives, while mentoring engineers to foster innovation and excellence.
Join us in Bali’s vibrant tech hub—whether you prefer the creative energy of Canggu, the cultural richness of Ubud, or the coastal charm of Jimbaran—and be part of a dynamic team shaping the future of digital service management.
Responsibility
- Architect & Design: Lead the end-to-end architecture of ServiceNow FSM solutions, including workflows, integrations, and automation.
- Technical Leadership: Provide hands-on guidance to engineering teams, ensuring best practices in development, testing, and deployment.
- Solution Optimization: Continuously improve platform performance, scalability, and user experience through data-driven insights.
- Stakeholder Collaboration: Work closely with business leaders to translate requirements into technical specifications and roadmaps.
- Mentorship: Coach and develop engineers, fostering a culture of innovation, accountability, and continuous learning.
- Compliance & Security: Ensure all solutions adhere to ServiceNow governance, security standards, and industry regulations.
- Troubleshooting: Resolve complex technical issues and provide Tier-3 support for critical system incidents.
- Documentation: Maintain comprehensive technical documentation, including architecture diagrams and API specifications.
Qualifications
- 5+ years of hands-on experience with ServiceNow, including FSM, ITOM, or ITSM modules.
- Proven track record as a Technical Lead or Solution Architect in enterprise-scale implementations.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in FSM (highly preferred).
- Expertise in JavaScript, Glide API, REST/SOAP integrations, and ServiceNow scripting.
- Strong understanding of ITIL processes and service management frameworks.
- Experience leading Agile/Scrum teams and managing sprints in a fast-paced environment.
- Excellent problem-solving skills with the ability to debug and optimize complex workflows.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).