job description
Join Sentosa Development Corporation & Subsidiaries as a Senior Service Ambassador and become the face of world-class hospitality in Bali’s most iconic destinations. This role offers a unique opportunity to elevate guest experiences across premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, ensuring every visitor leaves with unforgettable memories.
As a Senior Service Ambassador, you will lead frontline operations, from seamless ticketing and crowd management to providing personalized island-wide assistance. Your role is pivotal in maintaining the highest standards of service excellence, reflecting the luxury and warmth Bali is renowned for. Whether guiding guests through attractions, resolving inquiries, or coordinating with cross-functional teams, your expertise will shape the guest journey from arrival to departure.
We are seeking a dynamic, customer-centric professional with a passion for hospitality and a knack for problem-solving. If you thrive in fast-paced environments and take pride in delivering exceptional service, this is your chance to make a lasting impact in one of the world’s most sought-after tourist destinations.
Responsibility
- Lead frontline guest services, including ticketing, check-ins, and crowd flow management to ensure smooth operations.
- Provide personalized assistance to guests, addressing inquiries, resolving concerns, and offering tailored recommendations for island activities.
- Monitor and maintain service quality standards across all touchpoints, ensuring consistency with brand and operational guidelines.
- Collaborate with security, operations, and marketing teams to enhance guest safety, satisfaction, and engagement.
- Train and mentor junior staff, fostering a culture of excellence, professionalism, and hospitality.
- Handle escalated guest issues with diplomacy and efficiency, turning challenges into positive experiences.
- Assist in event coordination and special guest programs, ensuring seamless execution and memorable outcomes.
- Gather and report guest feedback to identify trends and recommend service improvements.
Qualifications
- Minimum 3 years of experience in hospitality, tourism, or customer service, with a focus on guest relations or frontline operations.
- Proven track record in leadership or supervisory roles, with the ability to manage teams and workflows effectively.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service.
- Familiarity with ticketing systems, CRM tools, or hospitality software is advantageous.
- Ability to work flexible hours, including weekends, holidays, and peak seasons.
- Passion for Bali’s culture and tourism industry, with a commitment to promoting its unique offerings.
- High school diploma or equivalent; degree in Hospitality, Tourism, or related fields is preferred.