job description
Are you a seasoned customer service professional looking to take the next step in your career? Steelbro (M) sdn bhd is seeking a Senior Service Advisor to lead our dynamic customer service team in Bali. In this pivotal role, you will mentor and guide our service advisors, resolve complex customer inquiries, and build long-lasting client relationships. This is an exceptional opportunity to join a leading company in the industry, offering competitive compensation, professional growth, and a collaborative work environment.
As a Senior Service Advisor, you will be the face of our customer service department, ensuring that every interaction reflects our commitment to excellence. Your leadership will drive team performance, enhance customer satisfaction, and contribute to the overall success of our operations. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!
Join us in Bali and be part of a team that values innovation, integrity, and customer-centric solutions. Apply today and take your career to new heights with Steelbro (M) sdn bhd.
Responsibility
- Lead and mentor a team of service advisors to ensure high-performance standards and exceptional customer service.
- Resolve complex customer inquiries and complaints with professionalism and efficiency.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor team performance metrics and provide constructive feedback to improve service quality.
- Collaborate with other departments to ensure seamless service delivery and customer support.
- Conduct regular training sessions to upskill team members on product knowledge and service best practices.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Ensure compliance with company policies and industry regulations in all customer interactions.
Qualifications
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 5 years of experience in a customer service or service advisor role, with at least 2 years in a leadership position.
- Proven track record of resolving complex customer issues and improving service quality.
- Excellent communication and interpersonal skills, with the ability to lead and inspire a team.
- Strong analytical and problem-solving skills to identify trends and implement solutions.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Fluency in English; additional languages are a plus.