job description
Join a dynamic telecommunications team as a Senior Officer – International Roaming and play a pivotal role in expanding and optimizing international roaming services across Bali’s vibrant markets, including Canggu, Ubud, Denpasar, and beyond. This position offers the opportunity to drive strategic partnerships, enhance customer experiences, and contribute to the growth of seamless global connectivity for travelers and businesses.
In this role, you will collaborate with cross-functional teams to develop innovative roaming solutions, negotiate agreements with international carriers, and ensure compliance with regulatory standards. Your expertise will directly impact service quality, revenue growth, and customer satisfaction in one of Indonesia’s most competitive and fast-growing regions.
If you are a results-driven professional with a passion for telecommunications and international business, this is your chance to make a meaningful impact in a high-growth industry.
Responsibility
- Develop and execute strategies to expand international roaming partnerships and service offerings in Bali and surrounding regions.
- Negotiate and manage agreements with global carriers to ensure competitive pricing, coverage, and service quality.
- Monitor and analyze roaming performance metrics, identifying opportunities for optimization and revenue growth.
- Collaborate with marketing and sales teams to promote roaming services to corporate and retail customers.
- Ensure compliance with local and international telecommunications regulations and standards.
- Resolve complex roaming-related issues for customers and internal stakeholders in a timely manner.
- Conduct market research to stay ahead of industry trends and emerging technologies in international roaming.
- Prepare reports and presentations for senior management on roaming performance, challenges, and strategic recommendations.
Qualifications
- Bachelor’s degree in Telecommunications, Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in telecommunications, with at least 2 years in international roaming or a similar role.
- Proven track record of negotiating and managing partnerships with global carriers or service providers.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills for stakeholder management and cross-functional collaboration.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Familiarity with telecommunications regulations, compliance requirements, and industry best practices.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.