job description
Join Foodpanda as a Senior Manager of Strategic Account Management and drive exponential growth in our dynamic marketplace ecosystem. Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll lead high-impact initiatives to strengthen partnerships, optimize revenue streams, and deliver exceptional value to our most strategic clients.
This role is perfect for a results-driven leader with a passion for B2B relationship management, data-driven decision-making, and market expansion. You’ll collaborate with cross-functional teams to shape the future of Foodpanda’s marketplace, leveraging your expertise in negotiation, account retention, and scalable growth strategies.
Why Bali? Enjoy a work-life balance in a tropical paradise while contributing to a global tech leader. Foodpanda offers a competitive salary, performance bonuses, and career development in a fast-paced, innovative environment.
Responsibility
- Strategic Account Leadership: Own and expand relationships with Foodpanda’s top-tier marketplace partners, ensuring long-term retention and revenue growth.
- Revenue Optimization: Develop and execute data-backed strategies to maximize account profitability and market penetration.
- Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to align on goals and deliver seamless client experiences.
- Performance Analysis: Monitor KPIs (e.g., GMV, churn rate, NPS) and present actionable insights to stakeholders.
- Contract Negotiation: Lead high-stakes negotiations for renewals, upsells, and custom solutions tailored to client needs.
- Market Intelligence: Stay ahead of industry trends and competitor activity to identify new opportunities.
- Team Mentorship: Guide and develop junior account managers, fostering a culture of excellence and innovation.
- Stakeholder Management: Act as the primary liaison between Foodpanda and key partners, resolving escalations and driving satisfaction.
Qualifications
- Proven Experience: 7+ years in strategic account management, business development, or sales, with at least 3 years in a leadership role.
- Industry Knowledge: Deep understanding of e-commerce, marketplace platforms, or food delivery ecosystems.
- Analytical Mindset: Strong ability to interpret data (SQL, Excel, or BI tools) and translate insights into strategy.
- Negotiation Skills: Track record of closing complex deals and managing multi-million-dollar portfolios.
- Communication: Exceptional written and verbal skills in English; ability to influence C-level stakeholders.
- Tech-Savviness: Familiarity with CRM systems (e.g., Salesforce) and sales automation tools.
- Adaptability: Thrives in fast-paced, ambiguous environments with a solutions-oriented approach.
- Education: Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.