job description
Join Shopee, Southeast Asia’s leading e-commerce platform, as a Senior Ecommerce Operations Product Manager and drive the future of digital commerce from the vibrant hubs of Bali. In this pivotal role, you will bridge the gap between business strategy, engineering, and design to optimize our e-commerce operations, enhance user experience, and scale our platform to new heights.
As part of our dynamic Product Management team, you will lead cross-functional initiatives to streamline processes, improve operational efficiency, and deliver data-driven solutions that empower sellers and buyers alike. This is a unique opportunity to shape the e-commerce landscape while enjoying the work-life balance of Bali’s tropical paradise.
If you are a strategic thinker with a passion for e-commerce, operations, and product innovation, we want you on our team. Apply now to take the next step in your career with a company that’s redefining online shopping in the region.
Responsibility
- Lead the end-to-end product lifecycle for e-commerce operations, from ideation to execution and optimization.
- Collaborate with engineering, design, and business teams to define product roadmaps and prioritize features that enhance operational efficiency.
- Analyze market trends, user behavior, and operational data to identify opportunities for process improvements and automation.
- Develop and implement strategies to reduce friction in seller onboarding, order fulfillment, and customer support workflows.
- Work closely with regional teams to localize solutions and ensure scalability across Shopee’s markets.
- Monitor key performance metrics (e.g., order processing time, seller satisfaction, cost efficiency) and drive initiatives to exceed targets.
- Stakeholder management: Align business objectives with technical feasibility and user needs.
- Mentor junior product managers and foster a culture of innovation and continuous improvement.
Qualifications
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA or advanced degree is a plus.
- 5+ years of experience in product management, with at least 3 years in e-commerce, operations, or marketplace platforms.
- Proven track record of delivering scalable product solutions in a fast-paced, data-driven environment.
- Strong analytical skills with proficiency in SQL, Excel, or data visualization tools (e.g., Tableau, Power BI).
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams.
- Experience with Agile/Scrum methodologies and product management tools (e.g., Jira, Confluence, Aha!).
- Deep understanding of e-commerce ecosystems, including seller tools, logistics, payments, and customer experience.
- Ability to work independently in a remote setting while maintaining high productivity and collaboration.