job description
Join Tan Tock Seng Hospital as a Senior Customer Support Associate in our dynamic Bali office! This is a unique opportunity to deliver exceptional service in a healthcare setting while working in a vibrant, multicultural environment. As part of our global team, you will play a pivotal role in ensuring patient and client satisfaction through professional, empathetic, and efficient support.
In this rotating shift role, you will handle inquiries, resolve issues, and provide guidance to patients, visitors, and healthcare partners. Your expertise will contribute to maintaining the hospital’s reputation for excellence in patient care and operational efficiency. Bali’s serene yet energetic atmosphere offers the perfect backdrop for a rewarding career in customer service.
If you are a detail-oriented, proactive, and customer-focused professional with a passion for making a difference, we invite you to apply and become part of our mission to deliver world-class healthcare support.
Responsibility
- Provide high-quality customer service via phone, email, and chat to patients, visitors, and healthcare partners.
- Handle and resolve inquiries, complaints, and requests efficiently and professionally.
- Maintain accurate records of all interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.
- Follow standard operating procedures (SOPs) and comply with healthcare regulations and data privacy policies.
- Assist in training and mentoring junior support staff to uphold service excellence.
- Monitor and report on customer feedback to identify trends and areas for improvement.
- Work flexible rotating shifts, including weekends and public holidays, to ensure 24/7 support coverage.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business, Communications, Healthcare, or a related field.
- At least 3 years of experience in customer service, preferably in healthcare, call centers, or hospitality.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong problem-solving and conflict-resolution skills with a customer-centric approach.
- Proficient in using CRM systems, Microsoft Office, and communication tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of empathy, patience, and professionalism when dealing with sensitive situations.
- Willingness to work rotating shifts, including nights, weekends, and public holidays.